Frequently Asked Questions

The best time to visit Miyakojima is from April to October when the weather is warm and the water is crystal clear. However, tours are available year-round.

No, you don't need to be able to swim. Life jackets are provided and our guides are experienced in helping non-swimmers enjoy the underwater world safely.

Please bring swimwear, a towel, sunscreen, and a change of clothes. We provide all snorkeling equipment including masks, snorkels, fins, and life jackets.

Yes! Our guides take professional-quality photos during the tour and share them with you at no extra cost. Drone footage may also be available depending on the tour.

You can book through LINE, WhatsApp, KakaoTalk, or WeChat. Simply send us a message with your preferred date and tour, and we'll confirm your booking.

Yes! Our tours are family-friendly. We welcome children aged 3 and above. Please let us know in advance so we can prepare appropriate equipment for your kids.

Cancellations made 7 days or more before the tour date receive a full refund. Cancellations within 6 days are subject to a 50% fee. Same-day cancellations are non-refundable.

Yes, we provide free hotel pick-up within Miyakojima city area. Please provide your hotel name when booking, and we will confirm the pick-up time.

Safety is our top priority. If the weather is deemed unsafe by our guides, we will offer to reschedule or provide a full refund. We monitor weather conditions closely and will contact you in advance if changes are needed.

Absolutely! All our tours are private by default — just you and your group with a dedicated guide. This ensures a personalized experience tailored to your pace and interests.